We are seeking a proactive and detail-oriented professional to support branch operations by overseeing loan processing, documentation, disbursement, and customer service for gold and other retail loan products. The role involves assisting the Branch Manager in achieving business targets, supervising staff performance, and ensuring strict adherence to company policies and compliance standards. The candidate will also handle key customer escalations and coordinate effectively with sales, operations, and credit teams to ensure seamless branch functioning and a high-quality customer experience.